Location: Pinelands, Cape Town
Employment type: Full-time, on-site
Experience: 0–2 years
Salary: R8,000–R12,000 per month, depending on experience and capability
Company: MyTalent Software

About MyTalent Software

MyTalent Software is a growing technology company that develops intelligent software solutions designed around the way businesses operate.

We help organisations manage their people, clients, projects, communication, workflows and reporting through flexible, secure and scalable technology.

We are looking for a motivated Junior Operations Assistant to support the day-to-day running of our Cape Town office and assist our operations, client success and software teams.

The opportunity

This is an excellent entry-level opportunity for someone who is organised, proactive and eager to build a career in technology and business operations.

You will work closely with the Operations Manager and wider MyTalent team, gaining practical experience across client support, project administration, software testing and internal coordination.

The role is suited to someone who enjoys solving problems, keeping work organised and helping a busy team deliver excellent service.

Key responsibilities

Your responsibilities will include:

• Responding to and helping coordinate client queries.
• Logging client requests, issues and follow-up actions accurately.
• Supporting the onboarding of new clients and users.
• Assisting with software testing and recording clear feedback.
• Reproducing reported issues and documenting the steps taken.
• Supporting project administration and maintaining project records.
• Preparing meeting notes, task lists and progress updates.
• Following up with team members on outstanding actions and deadlines.
• Maintaining organised digital records, documents and operational trackers.
• Assisting with basic reporting and data capturing.
• Coordinating internal meetings, demonstrations and client sessions.
• Helping to prepare user guides, training material and operational documents.
• Supporting general office administration when required.
• Identifying opportunities to improve internal processes and service delivery.

What we are looking for

The successful candidate should have:

• Strong organisational and time-management skills.
• Good written and verbal communication.
• Excellent attention to detail.
• A professional and helpful approach to clients and colleagues.
• Confidence using computers, email and digital systems.
• The ability to manage several tasks and priorities.
• A willingness to learn new software and business processes.
• The confidence to ask questions when something is unclear.
• A proactive attitude and willingness to take responsibility.
• The ability to work effectively in a fast-paced team environment.

Minimum requirements

• Matric or an equivalent qualification.
• Between 0 and 2 years of relevant work experience.
• Basic proficiency in Microsoft Word, Excel and Outlook.
• Reliable transport to our Pinelands office.
• The legal right to work in South Africa.
• Strong spoken and written English.

Advantageous experience

Experience or studies in any of the following areas would be beneficial, but are not essential:

• Business administration
• Operations management
• Project administration
• Customer service
• Information technology
• Software testing
• Office administration
• Client success or account support
• CRM or business management software

What we offer

• Practical experience within a growing software company.
• Exposure to software development, testing and client delivery.
• Training and support from an experienced team.
• Opportunities to grow into operations, project coordination, client success or software implementation.
• A collaborative, technology-driven working environment.
• The opportunity to contribute ideas and help improve how the business operates.

The person we would love to meet

You are someone who notices when something needs to be done and takes the initiative to help.

You keep information organised, communicate clearly and take pride in completing work properly. You may be at the beginning of your career, but you are dependable, curious and ready to learn.

You do not need to know everything on your first day. What matters most is that you are willing to learn, take feedback positively and grow with the company.

How to apply

Please submit your CV together with a short introduction explaining:

• Why you are interested in the role.
• What you would bring to the MyTalent team.
• Your current location and availability.
• Your salary expectation.